secure.sterlingdirect.comSterling - Customer Login

Starting May 25, 2020, we’re excited to introduce a simplified, seamless (and always secure) client login experience as well a new, easy-to-read, action-oriented Interactive Report. Learn More Frequently Asked Questions Q: How can I find my account username or password? _________________________ A: Contact your account manager at 888.889.5248 for assistance, or utilize the "Forgot Password" link just below the login area. Q: Can you send me my account username and password via email? _________________________ A: Due to the sensitive nature of the information contained in your account we do not send account username or passwords through email. Please call your account manager at 888.889.5248 for assistance. Q: Do I have to use your secure site login page? _________________________ A: Yes. Be suspicious of emails that include links to the Sterling login page: Log in to your Sterling application only at the following, secure site: https://secure.sterlingdirect.com/login/Default.aspx Look for the lock” icon in your browser to ensure you have a secure connection to our site. Q: Will you ever ask for my password? _________________________ A: No. Do not respond to email requests for passwords, credit card numbers, or other sensitive data. Sterling and other legitimate companies will never request private data via email (or phone). If you need help with your password, contact your account manager at 888.889.5248 for assistance. Q: How do I best protect my password? _________________________ A: Use a unique password for each online account. Never reply to an email requesting your user name, password, or other sensitive information. Use a strong password that would be difficult to guess, even for someone who knows you well. Use a combination of uppercase and lowercase letters, numbers, and symbols. Never write your password down Never share your password with anyone—ever. Q: How can I avoid legitimate Sterling® email from going into my spam folder? _________________________ A: As a result of scheduled maintenance, our outbound email server’s IP addresses have changed to the range of 68.232.128.0/19. In order to avoid false positive” spam filtering of Sterling communications, please inform your IT staff of this change. Q: What are the system requirements for the ScreeningDirect TM applications? _________________________ A: Microsoft Windows Operating System (Vista, 7, 8, 10) Final release versions of Internet Explorer 9 or above (Windows); Google Chrome 40 or above (Windows); Mozilla Firefox 32 or above (Windows) Internet connection (broadband or higher recommended) Cookies and Javascript enabled Mouse or other pointing device Your password will expire in . Would you like to change it now? Multiple user alert This username is already in use. Would you like to disconnect them so you can login? Session disconnected This session has been disconnected. If this was not done by you, please contact the account administrator. Username Password Forgot Password Contact SupportProcessing ... Privacy/Security | Acceptable Use Policy | U.S. FACT Act Disclosure Copyright © 2020,...